Navigating the AI Landscape: How Libraries Can Adapt

Libraries and AI—Challenges and Responses

Introduction

• Host: Don from the Gigabit Libraries Network.
• Speakers:
  • Andrew Cox: Member of the AI Special Interest Group at IFLA; Information School in Sheffield.
  • Richard Whitt: President of GLIA Foundation.
• Series Context: Part of the "Libraries in Response" series on technology issues affecting libraries.

Context and Background

• Libraries are facing multiple crises: COVID-19, climate change, political unrest, and AI.
• AI is seen as both an opportunity and a challenge for libraries.
• The importance of libraries as trusted institutions in navigating technological changes.

Challenges of AI for Libraries

• Existential Concerns: AI's potential impact on humanity and societal structures.
• Trust Issues: Ensuring AI agents act in the best interest of users, avoiding "double agents."
• Digital Divide: AI might exacerbate inequalities between connected and unconnected communities.
• Regulatory Landscape:
  • Federal and state policies are being developed to address AI.
  • Challenges in effectively regulating complex AI technologies.

Role of Libraries in the Age of AI

• Leveraging the high trust in libraries to guide communities through AI challenges.
• Promoting AI literacy and responsible AI use among patrons.
• Developing AI capabilities, including data stewardship and ethical practices.
• Potential partnerships with technology companies for AI development.

Presentations

Richard Whitt

• Referenced Cerf's work on digital libraries and intelligent agents (knowbots).
• Discussed the rise of AI bots and personal digital assistants.
• Introduced the concept of "double agents" in AI that may not serve users' best interests.
• Highlighted potential roles for libraries:
  • Providing infrastructure and connectivity.
  • Serving as repositories of trustworthy digital knowledge.
  • Acting as fiduciaries with obligations to patrons.
  • Developing AI agents aligned with library values.
  • Educating patrons on AI and digital citizenship.

Andrew Cox

• Introduced the work of the IFLA AI Special Interest Group.
• Presented a strategic framework for libraries responding to AI challenges.
• Discussed the AI capability model:
  • Material Resources: Data and infrastructure needs.
  • Human Resources: Technical and business skills required.
  • Intangible Resources: Leadership, coordination, and adaptability.
• Suggested key actions for libraries:
  • Implement responsible and explainable AI solutions.
  • Enhance data stewardship and management skills.
  • Promote AI literacy and critical understanding among patrons.
• Addressed challenges like resource limitations and the need for collaboration and vision.

Discussion and Audience Participation

• Practical Steps for Libraries:
  • Start small with AI projects relevant to existing services.
  • Define a clear vision for AI integration.
  • Collaborate with other libraries and institutions.
• Partnerships with Tech Companies:
  • Potential benefits and risks of collaborating with technology firms.
  • Need for libraries to advocate for ethical AI practices.
• Comments from Participants:
  • Diane: Shared a tool developed by her library using AI to assist patrons; emphasized the importance of prompt engineering.
  • Stephen Abram: Highlighted the need for collaborative efforts, use cases, and establishing guardrails for AI implementation.
  • Fiona: Mentioned Toronto Public Library's leadership in using AI.

Conclusion

• Recognized that AI presents both significant challenges and opportunities for libraries.
• Emphasized the unique position of libraries to leverage trust and promote ethical AI use.
• Committed to ongoing discussions and exploring AI's impact on libraries in future sessions.
• Encouraged proactive engagement with AI, focusing on community needs and responsible practices.

Note: This outline summarizes a presentation on how libraries can respond to the challenges and opportunities presented by AI, featuring insights from industry experts and audience participation.